Last Updated: [22 May, 2026] Effective Date: [1 September, 2026]
Welcome to CertaLink CRM. These Terms and Conditions (“Terms”) govern your access to and use of the CertaLink CRM software as a service platform, website, and related services (collectively, the “Service”) provided by Kurt Jones trading as “Certa Systems”.
By registering for an account, accessing, or using the Service, you (“Customer,” “User,” or “you”) agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
1. Definitions
- “Account” means a unique account created for the Customer to access our Service.
- “Customer Data” means all electronic data, text, messages, contacts, or other materials submitted to the Service by the Customer or its Authorized Users.
- “Authorized User” means an individual (such as an employee, contractor, or agent) who is authorized by the Customer to use the Service under the Customer’s Account.
- “Subscription Plan” means the specific pricing and feature tier the Customer has selected.
2. Account Registration and Security
2.1 Account Creation: To use the Service, you must register for an Account. You agree to provide accurate, current, and complete information during registration and keep it updated.
2.2 Security: You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately of any unauthorized use or security breach. CertaLink will not be liable for any loss or damage arising from your failure to protect your login information.
3. Use of the Service
3.1 License Grant: Subject to these Terms and payment of applicable fees, CertaLink grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your internal business purposes.
3.2 Acceptable Use and Restrictions: You agree NOT to, and will not permit Authorized Users to:
- Reverse engineer, decompile, or attempt to extract the source code of the Service.
- Use the Service to store or transmit infringing, libelous, or otherwise unlawful or tortious material.
- Use the Service to store or transmit malicious code, viruses, or malware.
- Interfere with or disrupt the integrity or performance of the Service.
- Attempt to gain unauthorized access to the Service or its related systems.
- Resell, sublicense, or share the Service with unauthorized third parties.
4. Fees and Payment
4.1 Subscription Fees: Use of CertaLink CRM is billed on a subscription basis according to the Subscription Plan selected. Fees are billed in advance on a recurring schedule (e.g., monthly or annually).
4.2 Payment Terms: You must provide a valid payment method. By providing payment information, you authorize us to charge all fees incurred through your Account.
4.3 Taxes: All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all such taxes associated with your purchases.
4.4 Refunds: Except as required by law or explicitly stated in these Terms, all payments are non-refundable, and there are no refunds or credits for partially used billing periods.
4.5 Non-Payment: If a payment fails or is overdue, we may suspend your access to the Service until the outstanding balance is settled.
5. Intellectual Property and Data Ownership
5.1 CertaLink Ownership: CertaLink retains all rights, title, and interest in and to the Service, including all software, design, interface, algorithms, and associated intellectual property. No rights are granted to you other than as expressly set forth herein.
5.2 Customer Data Ownership: You retain all rights, title, and interest in your Customer Data. You grant CertaLink a worldwide, royalty-free license to host, copy, process, and display your Customer Data solely for the purpose of providing and maintaining the Service.
5.3 Feedback: If you provide any feedback, suggestions, or feature requests, CertaLink may use them without any obligation or compensation to you.
6. Data Privacy and Security
Your privacy is important to us. Our collection, use, and handling of personal data are governed by our Privacy Policy. By using the Service, you consent to the processing of your data as described in the Privacy Policy. We maintain industry-standard administrative, physical, and technical safeguards to protect the security and confidentiality of Customer Data.
7. Term and Termination
7.1 Term: These Terms commence on the date you accept them and continue until all subscriptions granted in accordance with these Terms have expired or been terminated.
7.2 Termination by You: You may cancel your subscription at any time via your Account settings. The cancellation will take effect at the end of the current paid term.
7.3 Termination by CertaLink: We may suspend or terminate your Account immediately, without notice, if you breach any of these Terms, fail to pay fees, or if required by law.
7.4 Effect of Termination: Upon termination, your right to access the Service immediately ceases. We will delete your Customer Data in accordance with our data retention policies, usually within [e.g., 30 or 60 days] after termination, unless legally required to retain it.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, CERTALINK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTALINK, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SERVICE.
IN NO EVENT SHALL CERTALINK’S AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO CERTALINK FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10. Indemnification
You agree to defend, indemnify, and hold harmless CertaLink and its officers, directors, and employees from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from: (a) your use of and access to the Service; (b) your violation of any of these Terms; or (c) your violation of any third-party right, including without limitation any intellectual property or privacy right related to your Customer Data.
11. Governing Law and Dispute Resolution
11.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Victoria Australia, without regard to its conflict of law provisions.
11.2 Dispute Resolution: Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in Melbourne Victoria Australia, except that either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website or sending an email to the address associated with your Account. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Kurt Jones, trading as Certa Systems Email: support@certalink.app] Address: [Your Company Address] Phone: [Your Phone Number]